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Customer Partner blueprint
Welcome
Welcome (3:19)
Customer Partner Blueprint - Welcome (5:13)
Module 1 - Customer Partner Blueprint Part 1
Customer Partner Blueprint - Introduction (3:37)
Lesson 1 - Key Definitions (9:56)
Lesson 2 - The Evolution of Procurement (13:06)
Lesson 3 - Procurements Role For Success (6:01)
Lesson 4 - The Paradigm Shift (5:03)
Lesson 5 - Key Definitions (9:47)
Lesson 6 - Roadmap to Success (13:23)
Lesson 7 - Sourcing Strategies (8:22)
Lesson 8 - Supplier Management - Customer Requirements (3:51)
Lesson 9 - Supplier Management - Information Elements (5:53)
Lesson 10 - Understanding Supplier Value (18:45)
Module 2 - Customer Partner Blueprint Part 2
Part 2 - Customer Partner Blueprint - Introduction (6:38)
Lesson 11 - 7Cs - Credentials (4:54)
Lesson 12 - 7Cs - Credibility (2:13)
Lesson 13 - 7Cs - Credibility - Alliance Capabilities (3:22)
Lesson 14 - 7Cs - Credibility - Alliance Approach (6:41)
Lesson 15 - 7Cs - Credibility - Alliance Profile (7:25)
Lesson 16 - 7Cs - Credibility - Alliance Performance (7:36)
Lesson 17 - 7Cs - Capacity (1:03)
Lesson 18 - 7Cs - Capacity - Locations (4:33)
Lesson 19 - 7Cs - Capacity - Inventory (4:10)
Lesson 20 - 7Cs - Capacity - Service Capability (2:27)
Lesson 21 - 7Cs - Capacity - Staffing (5:39)
Lesson 22 - 7Cs - Capacity - Available Resources (2:24)
Lesson 23 - 7Cs - Capacity - Financial Stability (4:48)
Lesson 24 - 7Cs - Competency (1:54)
Lesson 25 - 7Cs - Competency - Approach to Total Cost of Ownership (10:55)
Lesson 26 - 7Cs - Competency - Total Cost of Ownership Example (6:42)
Lesson 27 - 7Cs - Competency - Four Ways Suppliers Add Value (5:59)
Lesson 28 - 7Cs - Competency - Value Analysis (7:28)
Lesson 29 - 7Cs - Competency - Demonstrated Savings Performance (4:32)
Lesson 30 - 7Cs - Competency - Implementation Plan (3:59)
Lesson 31 - 7Cs - Competency - Implementation Roll-Out (8:09)
Lesson 32 - 7Cs - Competency - Alliance Business Plan (4:29)
Lesson 33 - 7Cs - Competency - Reporting Capabilities (4:03)
Lesson 34 - 7Cs - Competency - Supplier Performance Metrics (7:52)
Lesson 35 - 7Cs - Competitiveness (3:24)
Lesson 36 - 7Cs - Competitiveness - Value Added Services (9:13)
Lesson 37 - 7Cs - Competitiveness - Key Differentiators (2:45)
Lesson 38 - 7Cs - Competitiveness - Leading Edge Capabilities (2:16)
Lesson 39 - 7Cs - Competitiveness - Research (3:29)
Lesson 40 - 7Cs - Competitiveness - Value Added Relationships (2:05)
Lesson 41 - 7Cs - Customer Service (1:57)
Lesson 42 - 7Cs - Customer Service - Error Monitoring (3:12)
Lesson 43 - 7Cs - Customer Service - Feedback and Follow-Up Process (5:15)
Lesson 44 - 7Cs - Customer Service - Problem Resolution and Escalation (4:36)
Lesson 45 - 7Cs - Customer Service - Account Management and Account Sponsorhip (10:51)
Lesson 46 - 7Cs - Customer Service - Accountability (2:57)
Lesson 47 - 7Cs - Capital (5:58)
Lesson 48 - Supplier Management (2:54)
Customer Partner Blueprint - Wrap Up
Customer Partner Blueprint - Wrap-Up (13:42)
Lesson 44 - 7Cs - Customer Service - Problem Resolution and Escalation
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